Cancellation Policy

If you contact customer service to request cancellation after placing your order, we cannot guarantee that your request will be seen by customer service before we ship the package to you. As a general rule, we cannot cancel orders, nor can we honor requests for changes to shipping addresses. In the event that a package is not delivered due to an inaccurate address given by the customer at the time of purchase, The Green Phial is not responsible for providing a refund, store credit, or any replacement item(s).

If we are not able to cancel your order for any reason, you will need to send the unopened, undamaged product back to us in order to obtain a refund, and you will be required to mail it back to us at your own expense. If a package was shipped to an incorrect address provided by you at the time of checkout, you are responsible for locating the package and returning the unopened, undamaged product to us, and you are responsible for the cost of mailing the package back to us.

Only if all conditions found in our refund policy are met will you be able to obtain a refund.